October 23, 2019

You’ve already done the hardest part by acquiring a new customer. Now that you’ve paid to acquire the customer, you should expand your relationship and revenues with additional product offerings.

October 9, 2019

Valuable lessons for business leaders: little things matter. The discipline, effort and attention to detail on the little things help build the foundation for the BIG successes. Making little commitments engenders ownership, pride, perseverance. All are important ingre...

October 4, 2019

Massive changes like divestitures, integrations, and new business unit launches all cause unintended consequences. Unintended consequences can include customer loss, employee loss, cost overruns, schedule delays. They are a normal part of any change process that requir...

September 30, 2019

Don't Shut Up. Coach Your Employees! - A Glen Wakeman Interview

September 26, 2019

Glen Wakeman Interview about Following a simple formula can help improve your performance and get you to the promised land.

September 19, 2019

What is Performance Management? - CEO Glen Wakeman Explains

September 13, 2019

The 3 Pillars of Business Building are Growth, Execution and Control. This paradigm is applicable to all entrepreneurs when scaling their companies. Essentially all of our work stream fit into one of these buckets. But each bucket merits individual attention, planning...

September 5, 2019

Define Processes from start to finish. Understand input, throughput and output. Start with a simple drawing of how things should work. Use it to guide your design thinking. Match Technology to business problems. Maximize ease of use and minimize memorization in orde...

September 3, 2019

Compartmentalize your changes into sections to reduce risk. Start with non customer facing activities like administration. Move to low risk customer facing activities, and finally higher risk customer facing operations. Reduce your risk of losing current business while...

August 28, 2019

Salary is but one component of employee satisfaction. Principled salary management starts with objective policies. A salary is a solution to a business problem.

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About the Author

Educated at The University of Chicago, Glen has lived in six countries and worked in 32 during a 20 year career with GE Capital. He has lead and transformed businesses with over 17,000 employees and $15bn in assets. His activities have included start-ups, divestitures, mergers and acquisitions, integrations, downsizing, new market entry and exponential growth.

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